Privacy

Privacy Policy

1. Introduction

Arcand NT ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services or visit our website.

Business Name: Arcand NT
ABN: 94 101 773 366
Business Type: Sole Trader
Registered Location: Northern Territory, Australia

2. Information We Collect

2.1 Personal Information

We may collect the following:

• Name, business name, and job title

• Contact details (phone number, email, address)

• Payment and billing information

• Information you provide when you contact us, book a consultation, or request services
  
  

2.2 Marketing & Lead Capture Data

• Contact details submitted via enquiry forms, email sign-ups, or lead capture forms

• Preferences regarding marketing communications

• Engagement data (e.g. email opens, clicks, interactions with content)
  
  

2.3 Website & Analytics Data

• IP address and device details

• Browsing behaviour (pages visited, time on site)

• Marketing and engagement metrics

• Cookies and tracking technologies (see Section 6)
  
  

3. How We Use Your Information

We use your information to:

• Provide and improve our marketing automation, AI-enhanced insights, and human-driven storytelling services

• Manage client relationships and respond to enquiries

• Process payments and invoices

• Capture and follow up on leads for our own sales and marketing purposes

• Send marketing and service updates (you can opt out at any time)

• Improve our website and marketing strategies
  
  

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

• Service providers (e.g. payment processors, hosting providers, CRM platforms, email marketing tools)

• Legal authorities if required by law

• Business partners for joint marketing or service collaborations (with your consent)

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no online data transmission is completely secure, and you provide information at your own risk.

6. Cookies & Tracking

We use cookies and tracking technologies to enhance your experience and improve our marketing efforts. By using our website, you consent to our use of cookies. You can adjust your browser settings to block cookies if preferred.

7. Marketing & Opt-Out Options

We may send you marketing emails, updates, or promotions based on the information you provide. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Your Rights

You have the right to:

• Access and request a copy of your personal data

• Request corrections or updates to inaccurate information

• Opt out of marketing communications

• Request deletion of your data (subject to legal obligations)
  
  

9. Professional Indemnity Insurance

We maintain Professional Indemnity Insurance for our marketing consulting services. This policy covers potential claims and liabilities related to our work.

Insurer: Chubb Insurance Australia Limited
Policy Number: CPI0001515
Coverage: AUD $1,000,000
Insurance Period: 12 Dec 2024 – 12 Dec 2025

For further details, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.